One Hope United is a 120-year-old non-profit organization, providing services and support to families and children in need. Early learning and child development, foster care, family counseling, and residential care are just a few of the services One Hope United offers to the 10,000 children, adults, and families they work with each year. The organization offers services in the Chicago area and Illinois, Wisconsin, Florida, and Missouri. To keep a Non-Profit like One Hope United funded and operating smoothly takes a community. Helping would-be do-gooders seamlessly donate their time and money is an important, and ongoing, challenge. In previous years, during the holiday season when most people do their gift-giving and donating, One Hope United collected physical items, like clothes and toys, to distribute to the families they worked with. But a few years ago, the organization realized they had a chance to make a bigger impact by collecting funds for their year-round programs during this holiday season.
Utilizing marketing strategies during the holiday season is a stressful undertaking for most businesses. Fundraising during the holiday season was even more challenging for One Hope United since most people prefer to give tangible gifts rather than donating cash. OHU decided that they needed to pair physical ‘gifts’ or benefits to each donor’s monetary gift to attach the same emotional connections to the donations as traditional gift giving.
One Hope United decided to launch a virtual Wishbook, where rather than donating a lump sum, donors could visualize what their money would fund. For example, $75 bought a new interview outfit for a teen’s first job. $50 purchased room decor for students in residential housing. $30 covered GED testing costs. Attaching a tangible item to each donation helped the donor create an emotional connection to their giving, and often encouraged them to give more. There was even an option to purchase the entire Wishbook for $1000, which many parishes, corporations, and individuals participated in.
VisualFizz knew One Hope United already had a strong donor base, but the clunky user interface and outdated brand voice on the donation page meant that donors often left the page before completing the transaction and purchasing a Wishbook item. VisualFizz recognized that the bounce rate on the Wishbook landing page was very high, and decided to execute an entire redesign. The team started the project with a rapidly-approaching, strict “end date” in mind – Giving Tuesday.
The web development team at VisualFizz started by updating the website to ensure quick load times. Then, VisualFizz optimized the brand design and transactional journey to lead customers through the checkout flow, adding in clear Call To Action buttons and CRO tactics to ensure donors did not get lost as they made their way to purchase.
300% more funds raised in Q4 than in the entire previous year.
On Giving Tuesday, One Hope United saw double the contributions than the previous year
More “Full Wishbook” sales ($1,000+ donations each) than ever before.
This strategic partnership was unique in that One Hope United came to VisualFizz without a clear action plan – they just knew they needed to improve their online presence in order to solicit the donations necessary to continue their life-changing work. Through a series of meetings and information sessions, VisualFizz worked with One Hope United to understand their needs and recommend a strategic action plan – all within their budget.
MORE DONATIONS THAN EVER BEFORE, AND THE CHANCE TO CONTINUE THEIR INVALUABLE WORK PROVIDING SERVICES FOR THOSE WHO NEED HELP THE MOST.
“In one year of using the new tool, online donations doubled and the giving season lasted months longer. VisualFizz impressed with their thorough preparation, creative ideas, and diverse technical capabilities. They were clearly committed to delivering an exceptional product.”
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